FAQs
 

You have questions, we have answers.

Browse through these FAQs for more information about our company and services. If you require further assistance, please don't hesitate to get in touch.

  • Who is eligible for a corporate account?

    The corporate account has been created for businesses or private customers that may require our services on multiple occasions. Corporate account members benefit from their own company dashboard to enable them to make regular orders, monitoring the status of each order placed, receiving credit and monthly invoicing.

    If you are interested in creating a corporate account, please complete the online application form using the following link.

  • How long does it take to complete the order?

    We aim to organise a convenient date and time to inspect the building, this will be confirmed via email or one of our dedicated customer care operatives, who will contact you to arrange access. Upon completion of the inspection, the final report will be issued within 2 working days, however this will depend on the complexity of the commission. Our surveyor will advise on the timescales after completing the site inspection. The service can be expedited in some cases for an additional fee.

  • How will the report be issued?

    All reports will be issued electronically (via PDF) to the contact email provided. We will retain an electronic copy of the report for 5 years. If you require a duplicate copy of the report, please contact us and we will issue the electronic version again.

  • If required, can I be provided with a paper-based report?

    As part of our ISO 14001, the company strives to reduce our carbon footprint, and we have implemented a paperless system as standard, which means all of our reports are issued electronically.

    If you require a paper copy of the report, please contact our customer care team on.... to obtain a quotation. The additional fee will cover the cost of printing the report, postage and packing.

  • What if I have a query on the content of the report?

    If you have any queries regarding our service, please contact our customer care team on 0330 0419 031 to discuss further and we will be more than happy to assist you.

  • If I am dissatisfied with the service I receive, how can I report a complaint?

    We do operate a comprehensive corporate complaint procedure in accordance with the Royal Institution of Chartered Surveyors. Please use the following link for our company policy.